Clik here to view.
Charming Shoppes finds a partner in Global Response
Charming Shoppes’ choice to have Global Response as their cross-channel call center leads to an increase in e-commerce sales Over the years, Global Response has been improving companies’ call flow and...
View ArticleGlobal Response prepares for Shop.org 2011
September 12, 2011 marks the opening of the 2011 Shop.org Annual Summit, and Global Response is proud to be sponsoring and exhibiting this year. If you’re going to be attending the show in Boston, be...
View ArticleHow to start using social media for customer support
You’ve heard plenty of talk about using social media as a channel for delivering better customer support and you’ve been meaning to look into it. Maybe you’ve been putting off getting started because...
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Retailers Thrive on Black Friday Weekend: Five Articles You May Have Missed
The five-day Thanksgiving weekend saw retailers pull in more than $59 Billion in sales with $1.98 Billion spent online for Cyber Monday alone. Interestingly, 10% of total sales occurred online, up 2%...
View ArticleFive Ways Using Global Response as Your Healthcare Contact Center Can Help...
As the Affordable Care Act (ACA) becomes the law of the land it is becoming clear that health insurance companies will require a renewed focus on policyholder service. Working with a partner like...
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Five Key Takeaways From The Operations Summit 2014
Global Response has returned from the third annual Operations Summit, held April 22-24 in Indianapolis, IN. There we connected with experts working with eCommerce and catalog brands regarding their...
View ArticleThe Retail, Customer Care Roundup for February, 2016
The recent news reveals changing environments for internet retailers and the fashion industry, from an ironic Amazon.com move to faster fashion for the likes of Burberry and Tom Ford and changing...
View ArticleSXSW Conference gives glimpses of future technology
All eyes have been on innovation this month, thanks to the 30th South by Southwest Interactive Conference held, along with music and film festivals, from March 11 to 20 in Austin, Texas. SXSW, which is...
View ArticleGlobal Response at IRCE 2016
Focusing on a unique customer experience By Global Response Internet Retailer Conference + Exhibit 2016 came to an end Friday in Chicago. An exciting lineup of speakers focused on topics including...
View ArticleContact centers help ensure customers enjoy tax-free savings
The back-to-school shopping season is here again and, in the call center, that means more promotions, higher contact volume and checking sales tax twice. Back-to-school spending on K-12 students is...
View ArticleMeeting the quality assurance challenge
One of our contact center teams tells the story of how it challenged its quality assurance process recently – and won. Since putting its new system in place, the team has exceeded its quality scores...
View ArticleCallback: Smoothing the ebb and flow
The peaks and valleys of call volume roll through a contact center like waves on the beach. They are a given, day in and day out. We are always on the lookout for tools that will help keep those swells...
View ArticleCelebrate – and boost employee retention
What does an employee celebration have to do with business? Everything. Recognizing Brand Specialists can boost engagement, leading to better performance and lower attrition rates. And it can also make...
View ArticleBig Show discussions focus on emerging technology
The National Retail Federation’s Big Show 2017 has come and gone. But the discussions on how emerging technology is changing retail and other industries will certainly continue. Speakers at The Big...
View ArticleNew York hosts the Biggest Show in Retail
New York City kicked off the new year with Retail’s Big Show 2016, the National Retail Federation’s annual conference held from Jan. 17 to 20. Just like the name says, this was the biggest event for...
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Charming Shoppes finds a partner in Global Response
Charming Shoppes’ choice to have Global Response as their cross-channel call center leads to an increase in e-commerce sales Over the years, Global Response has been improving companies’ call flow and...
View ArticleGlobal Response Prepares for Shop.org 2011
September 12, 2011 marks the opening of the 2011 Shop.org Annual Summit, and Global Response is proud to be sponsoring and exhibiting this year. If you’re going to be attending the show in Boston, be...
View ArticleHow to start using social media for customer support
You’ve heard plenty of talk about using social media as a channel for delivering better customer support and you’ve been meaning to look into it. Maybe you’ve been putting off getting started because...
View ArticleClik here to view.
Retailers Thrive on Black Friday Weekend: Five Articles You May Have Missed
The five-day Thanksgiving weekend saw retailers pull in more than $59 Billion in sales with $1.98 Billion spent online for Cyber Monday alone. Interestingly, 10% of total sales occurred online, up 2%...
View ArticleThe Retail, Customer Care Roundup for February, 2016
The recent news reveals changing environments for internet retailers and the fashion industry, from an ironic Amazon.com move to faster fashion for the likes of Burberry and Tom Ford and changing...
View Article
